Refund policy
At Mugscraft, we take pride in the high-quality pet figurines we produce and are confident that our customers will be satisfied with their purchases. However, we also understand that sometimes things don't work out as planned, and that's why we offer a no-questions-asked return policy.
If for any reason a customer is not satisfied with their pet figurine, they can return it within 30 days of receiving the goods for a full refund.
To initiate a return, the customer should contact our customer service team via email or phone to obtain a return authorization. Once the return is authorized, the customer should securely package the item and ship it back to us using a reliable shipping method.
Once we receive the returned item, we will inspect it to ensure that it is in its original condition and packaging. If the item meets our return policy requirements, we will issue a full refund to the customer's original method of payment. The refund will be processed within 7-10 business days of receiving the returned item.
We strive to make our return process as easy and hassle-free as possible for our customers. Our goal is to provide a positive experience and build lasting relationships with our customers. If a customer has any questions or concerns regarding our return policy, they can contact our customer service team for assistance.
Please note that our return policy only applies to pet figurines purchased directly from us. If the item was purchased through a third-party retailer, the customer should contact the retailer directly for their return policy.
If for any reason a customer is not satisfied with their pet figurine, they can return it within 30 days of receiving the goods for a full refund.
To initiate a return, the customer should contact our customer service team via email or phone to obtain a return authorization. Once the return is authorized, the customer should securely package the item and ship it back to us using a reliable shipping method.
Once we receive the returned item, we will inspect it to ensure that it is in its original condition and packaging. If the item meets our return policy requirements, we will issue a full refund to the customer's original method of payment. The refund will be processed within 7-10 business days of receiving the returned item.
We strive to make our return process as easy and hassle-free as possible for our customers. Our goal is to provide a positive experience and build lasting relationships with our customers. If a customer has any questions or concerns regarding our return policy, they can contact our customer service team for assistance.
Please note that our return policy only applies to pet figurines purchased directly from us. If the item was purchased through a third-party retailer, the customer should contact the retailer directly for their return policy.